Guest Relations Manager

Your main purpose

Mission: As a Guest Relations Manager, you will design tailored hospitality experiences for our guests by providing friendly, efficient, and elegant service.

Management: Ensure that all Guest Relations services are carried out in a smooth and exceptional man-ner. Monitor guest feedback and reviews, taking proactive measures to address any issues and continuous-ly improve the guest experience. Collaborate with other departments, to ensure seamless guest experiences and resolve any service-related issues.

Supervision: Identify training needs to develop and manage performance. Participate in departmental em-ployees’ selection. Develop and implement strategies to enhance the overall guest experience, ensuring high levels of satisfaction and loyalty.

What will you bring?

• Previous experience as a Guest Relations Manager or similar role preferably in a 5* luxury hotel.
• Degree in Hospitality Management / Tourism.
• Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
• Fluency in English.
• Fluency in a second language (Russian, German, French).
• Strong communicative, interpersonal, managerial & problem-solving skills.

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.