Avaton Luxury Beach Resort - Relais & Chateaux (www.avaton.com) is seeking a friendly and customer-oriented Front Office Agent to join our team.
As a Front Office Agent at Avaton Luxury Beach Resort, you will be the first point of contact for our guests. You will greet and welcome them, assist with check-in and check-out procedures, and provide helpful information about the resort and its amenities. Additionally, you will handle guest inquiries, resolve any issues or complaints, and ensure a smooth and memorable stay for our guests.
Responsibilities
- Welcome and greet guests in a warm and friendly manner
- Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
- Provide information about the resort's facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and handle cash transactions
- Coordinate with other departments to fulfill guest requests and resolve issues
- Ensure a clean and organized front desk area
- Adhere to all company policies and procedures, including confidentiality and security protocols