Guest Relations Agent

Τhe 5* luxury hotel, SAINT SUITES OIA is currently recruiting for season 2025:

Guest Relations

The reception / front desk is the guest's first impression and first interaction in person with the hotel, and what the hotel represents. We are looking for inspired individuals with experience that are team players and want to boost their CV.

Responsibilities

• Review arrival lists to welcome guests
• Promote property venues, such as F&B, Spa, Yachting, etc.
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Deliver guest-oriented services
• Provide information about amenities, area and venues and promote services
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to front office manager
• Record information in the logbook daily and our PMS (Pylon)
• Ensure compliance with health and quality standards

• Minimum 2 years' experience in Guest Relations position at a 5-star hotel
• Previous experience in Santorini will be considered as an asset
• Ability for upscelling and cross selling
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Ability to keep focused and calm under pressure
• Excellent oral and written communication skills of both Greek and English language. Additional languages will be considered as an asset
• Degree in Hospitality/Tourism will be considered as an asset
• Knowledge or previous experience with Hotelier PMS systems – Pylon in particular will be considered an asset

• Competitive salary
• Accommodation provided in staff houses with wi-fi and laundry access
• Meal on duty
• Training concerning company standards procedures, and programs
• Dynamic working environment with support whenever needed
• Career development opportunities