Lesante Collection is a prestigious, family-owned group of luxury hotels in Zakynthos, Greece, offering a refined escape in three exceptional properties. Each hotel, from the fam- ily-friendly Lesante Classic to the adults-only Lesante Blu and the culturally immersive Lesante Cape, boasts a unique blend of elegance and comfort. With award-winning accom- modations, suites, and private villas, guests can enjoy everything from traditional Greek fare to world-class fine dining. Lesante Collection sets the standard for hospitality in the Ionian, where luxury meets local charm.
Key Responsibilities:
- Reporting to the Front Office Manager
- Ensures implementation of brand standards from all employees in charge
- Overlooking all procedures, at the Front Desk, check in/outs, open & closing cashier, complains handlining, FHR (AMEX) standards, LHW standards
- Manages and motivates the teams in order to improve sales and quality
- Monitor level of customer service by analyzing Guest Satisfaction
- Maintain effective communication with all related departments
- Ensure all employees adhere to company grooming standards
- Leads by example demonstrating self-confidence, energy and enthusiasm