Be part of the team. The team that makes it happen. We have an exciting position for a Reservations Manager for our Nimbus Group Hotels.
Guided by our purpose and our values, together, we live our values in pursuit of our purpose: to bring forth a sense of tranquility and intimacy while providing high quality services that will exceed the expectations of visitors by turning their stay in each destination into an experience of a lifetime. The love for hospitality and the creation of unique personalized experiences characterized by warm hospitality and authenticity with an emphasis on every detail - this is the vision of Nimbus Group Hotels.
The position reports directly to the Revenue Director / Managing Director of the company.
Main Responsibilities & Accountabilities
- Oversee reservation systems, room assignments, and manage room availability
- Manage relationships with online travel agencies (OTAs), and other distribution channels
- Ensure prompt and effective communication with guests regarding reservations, confirmations, and cancellations
- Handle reservation-related issues and last-minute changes effectively, minimizing guest disruptions
- Take reservations by phone, email, or in person and record them accurately
- Verify room availability and provide room options to guests
- Liaise with front office, housekeeping, and other departments to ensure smooth coordination of guest arrivals, special arrangements, and room allocation.
- Handle guest complaints related to reservations, cancellations, or modifications, and ensure a smooth guest experience from the booking stage to check-in.
- Ensure guest satisfaction by addressing any special requests, resolving booking issues, and managing overbooking situations.
- Ensure that the hotel’s reservation systems (PMS) are functioning properly, and maintaining up-to-date booking records.
- Maintain control over room inventory, avoiding overbooking or underbooking situations
- Adhere to hotel policies, pricing strategies, and legal requirements related to booking, cancellations, and guest data privacy.
Requirements
- A bachelor's degree in hospitality management, business administration, or a related field.
- Substantial prior experience in the hospitality industry, particularly in reservations management roles.
- Proficiency in working with reservation systems, property management systems (PMS), and distribution channels is crucial. Previous experience using industry-standard reservation software is highly desirable.
- Effective verbal and written communication skills to interact with guests, reservations staff, and external partners like OTAs.
- Familiarity with reservation and property management systems, as well as a general comfort with technology to ensure the efficient operation of these systems.
- The ability to address reservation-related issues, last-minute changes, and unexpected disruptions effectively to minimize guest inconvenience.
- The ability to work well under pressure, especially during high-demand periods or when addressing last-minute changes.
The company offers:
- Competitive Remuneration Package
- Indefinte Contract
- Continuous learning and development opportunities within a transparent & inclusive working environment
- Collaborative and friendly work environment
- Career advancement in a fast growing organization
Inclusion and Diversity
Nimbus Hotels is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential.
Should you wish to be a member of Nimbus Hotels team, please send us your CV.
All applications will be treated in the strictest confidence. Only candidates who fit the described profile will be contacted.