NALU Resort & Spa, a new,
state-of-the-art 5* hotel in Rethymno, Crete, with 66 deluxe rooms, offers a
high standard hospitality experience exclusively for adults (Adults Only).
Designed to provide total relaxation and personalized service, our hotel
combines luxury with authentic Cretan hospitality, creating unique moments for
our guests.
At NALU Resort & Spa, we are committed to offer:
- Tailor-made services,
tailored according to the needs and desires of our guests
- An environment that promotes
tranquility and privacy
- High standards of
professionalism and continuous development for our team
Join our team and help shape a
new era in luxury hospitality.
Inspire, evolve, create with
us.
Guest Experience Agent
Objective:
Build strong relationships with guests by anticipating their needs and
delivering personalized services that exceed expectations.
Requirements:
- Excellent
command of English and German (additional languages are a plus)
- Proficiency
in Protel and MS Office (Word, Excel)
- Professional appearance and
behavior
- Strong
knowledge of managing social media channels and review sites (e.g.
TripAdvisor, Holidaycheck)
- Exceptional
communication and complaint management skills
- Ambition,
teamwork and a proactive spirit
Responsibilities:
- Prepare
VIP and arrival lists in coordination with Reception
- Ensure
timely delivery of guest services
- Draft
and deliver welcome and departure letters
- Assist
FOM in checking VIP rooms before arrival
- Welcome
and escort guests to their rooms
- Conduct
hotel orientation for groups and inspection visits
- Upsell
and promote hotel products and services
- Collect
guest feedback, categorize comments, and follow up to ensure guest
satisfaction
Company Benefits:
- Pleasant
and healthy working environment
- Competitive
remuneration
- Continuous
training and professional development