Multilingual Client Support Specialist

Optimal HR Group, on behalf of its client, is seeking for dedicated individuals to join their customer service team as a German-Speaking Customer Service Representative. In this role, you will be responsible for assisting German-speaking customers with inquiries, resolving issues, and ensuring a positive experience with their products or services.

Responsibilities:

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Provide accurate information about products, services, and company policies
• Troubleshoot and resolve customer issues and complaints effectively
• End-to-end completion of assigned cases
• Participation in the improvement of procedures followed in daily work

Requirements:

• Fluency in German & English (both written and verbal) is essential
• Strong communication and interpersonal skills
• Previous experience in customer service or a related field is preferred but not required
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving abilities
• Availability to work 24/7/365 to ensure continuous support

Benefits:

• Competitive salary
• Benefits and discounts (phone plans, meal tickets etc)
• Career development opportunities
• Continuous training
• Contract of indefinite duration through our partners
• The opportunity to become the next star Of Grand Cosmotel click&see
• Hybrid working model