Manpower, on behalf of Kärcher, a worldwide leader of cleaning solutions with around 15.330 employees in 80 countries and innovative products for professional and domestic customers, is looking for a Customer Service Agent – Store, Online shop in Athens.
Kärcher has established a renowned reputation for fostering an innovative culture, evidenced by their remarkable record of launching more than 90% of their products in the past five years. The driving force behind their achievements is undoubtedly their workforce – a team characterized by their expertise, unwavering determination, creative concepts, and loyalty to the company's mission.
100% of employees in Greece believe that Kärcher is an environmentally responsible company, 97% mentioned that they are proud to tell others that they work for this company and 92% feel encouraged to come up with new and better ways of doing things.
We are the Kärchers - Wanna WOW with Us?
Together towards a clean world
📌 Location: Metamorphosis, Athens, Greece
📍 Working Model: On-Site
🖋️You will be reporting to: Customer Service Manager
Duties/Responsibilities:
- Customer Assistance
- Information and Counselling about Retail products, Spare parts / accessories.
- Issues resolution with transport with customer deliveries
- Customer Complaints and claims assistance
- Support between internal departments, Kärcher branches and customers
- Support to the external commercial Network
- Technical support to the customers
- Management support to the Logistic Department and the External Operator
- Reimbursements
- Reception and call center management
- Sales support to the store customers
- In Store stock management in collaboration with the Branch Manager
- In store customer experience optimization