Gold Club Service Manager

Atlas, a company of Adecco Group of Greece, on behalf of Vodafone Greece, is looking for one person to staff the following position:

Gold Club Service Manager

Job Overview:

• Handle incoming calls regarding technical issues reported by VIP Corporate customers.
• Proactively monitor Fixed, Cloud, and ICT services for VIP Corporate customers to ensure service availability and quality.
• Perform 1st level technical troubleshooting for Fixed, Cloud, and ICT services.
• Provide periodic updates to VIP Corporate customers regarding the progress of open technical issues.
• Monitor the network and identify potential abnormalities or problems, ensuring timely resolution.
• Oversee SLA monitoring and escalate issues to prevent SLA violations for VIP Corporate customers.
• Conduct reporting analysis to identify chronic issues and provide actionable recommendations for resolution.

Ideal Candidate Profile:

• Bachelor’s or College degree in Informatics, Computer Science, Telecommunications, or a related field.
• Minimum of 2 years of experience in technical support, particularly for fixed services.
• Excellent command of Greek and English, both written and spoken.
• Strong understanding of MS Office, VoIP, xDSL technology, and network monitoring tools.
• Proven ability to troubleshoot technical issues effectively and provide high-quality customer support.
• Customer-oriented mindset with excellent communication and interpersonal skills.
• Strong analytical thinking, problem-solving ability, and a proactive approach to challenges.

What We Offer:

• Competitive salary package
• Company laptop, mobile phone, and remote work equipment
• Hybrid work model (60% remote, 40% on-site)
• A friendly and dynamic work environment
• Opportunities for professional growth within a multinational organization
• Additional time off (Vodafone Day, Family Day, Volunteering Day)

After reviewing applications, we will reach out to candidates who fulfill the required profile to schedule an interview.

All applications will be treated as strictly confidential.

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