Located in Kérkira, Greece, Angsana Corfu Resort & Spa is the first Banyan Tree Group property in Europe. It combines the brand’s Asian roots with Mediterranean and Corfiot influences, offering luxury hospitality services by blending the warmth and charm of the unique Greek and Asian cultures.
We foster a work environment characterized by learning and synergy, two of our Brand’s Core Values. We enjoy lifelong learning & working collectively to succeed in our short and long-term team & business goals! Additionally, we aim to empower ourselves, colleagues, and local communities through innovative sustainability projects that we organize and run throughout the year!
As per specific job openings that you may be interested in, we are looking for an organized and detail-orientated individual to join our team as a Reservations Agent
Position: Reservations Agent
Job Type: Full-time, seasonal contract starting around March / April 2025
Location: Corfu, Greece
Description:
As a Hotel Reservations Agent, your main responsibility is to assist prospective guests in making room reservations at the hotel always providing exceptional customer service.
Key responsibilities (include but are not limited to)
- Answer phone calls and respond to emails from customers who are interested in making reservations or have questions about their reservations
- Provide customers with information about the hotel’s accommodation options, rates, and amenities
- Process reservations, cancellations, and modifications using reservation software
- Collect and process payments from guests
- Communicate with other departments, such as housekeeping and maintenance, to ensure that guests’ requests are met
- Maximize rooms revenue through the conversion of telephone calls into sales
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Identify sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
- Handle customer queries and complaints relating to Rooms Reservations
- Support the Reservations Manager and/or Revenue Manager with special projects as required
Benefits & Offers:
- Competitive salary and benefits package (including accommodation and full board meals)
- Ongoing trainings, around department & company standards
- Opportunity to travel through our cross-exposure programs (work in other Banyan Group properties at the winter period)
- Professional development and career advancement opportunities
- A supportive and collaborative work environment
- Membership of ALL Heartist Accor staff card, offering staff rates across all Accor properties worldwide
What We’re Looking For:
- Enthusiastic individual, highly communicative and with friendly personality
- Proven experience in Customer Service, ideally in a luxury environment
- Fluency in English
- Good command of a second language (Russian, German, French) would be a plus
- Computer literacy
- Knowledge of Opera
Angsana Corfu Resort & Spa is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
https://www.angsana.com/en/greece/corfu