At OTHISI, we are redefining the future of customer engagement and business process outsourcing.
We don't just provide services; we create transformative experiences that bring our partners closer to their customers, fueling long-lasting relationships and driving sustainable growth. By exclusively partnering with industry leaders, we deliver innovative, tailor-made solutions that set new standards in customer service, sales, and marketing.
As an Information Technology Specialist you should be responsible to:
- Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
- Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
- Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
- Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
- Ensure our computers are backed up so all files are saved in case the system crashes
- Run security checks on all of our systems to ensure we are protected from cybersecurity threats
- Create & maintain business analysis, create & update Business Performance Reports
Requirements:
- Previous Experience in a Business Process Outsourcer / Call Centers
- Network Administration, Troubleshooting, and Network Security skills
- Experience in Information Technology and Customer Service
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- Ability to work well in a team environment
- Knowledge of MySQL, Microsoft 365 & Office (Excel)
- Bachelor's degree in Computer Science, Information Technology, or related field is a plus
Benefits:
- Competitive Salary, way better from industry standards
- Performance Bonus to reward operational excellence
- Continuous training in new Technologies by industry leaders
Our Values at OTHISI
- Innovation: At OTHISI, we leverage technology and new ideas to continuously improve our processes and services. We promote a culture that encourages innovation and creative thinking, enabling us to deliver unparalleled results.
- Teamwork: We believe that success is a result of collaboration. OTHISI adopts an open-door policy, fostering an environment where ideas are freely shared and every voice is heard.
- Integrity: We uphold the highest ethical standards in every activity. Honesty, transparency, and fairness are the foundations upon which we build our relationships with clients, suppliers, and colleagues.
- Human-Centered Approach: We focus on the well-being and development of our people. OTHISI is committed to providing a supportive and encouraging environment where every individual has the opportunity to succeed and shine.
- Sustainability: We work with respect for the environment and strive to reduce our footprint through efficient processes and sustainable practices.