IT Assistant

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The IT Assistant is responsible for the administration and monitoring of the hotel’s IT resources, provides IT support to internal staff and hotel guests, manages and supports hotel applications, performs preventive maintenance and oversees the software and hardware asset management for the hotel.

Duties & Responsibilities:

Executive Summary

• Day to Day Colleague IT Support. Second Line Guest Support.

IT Support Management

• Daily Guest & Colleague Support
• Assist with IT Routine Task List
• IT Issue Troubleshooting

Audio and Visual

• Coordinating and executing preventive maintenance
• Support for Meetings & Events

Project Management

• Project Tasks Follow Up

Cyber Security and Compliance

• Security Operation Tasks Follow Up

• Strong problem solving skills and analytical thinking.
• Attention to detail.
• Ability to manage time properly
• Customer centric mindset and ability to support guests as required.
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Knowledge of the technology used in the hospitality industry will be an asset

• EU passport or Residence Permit is mandatory in order to work in Greece
• Two years experience as IT Professional
• Effective verbal and written communication skills in English
• Flexibility - Adaptability

• Accommodation provided when home city is further away.
• Medical Private Insurance for all Colleagues.
• Free meals at Colleagues' Dining.
• Free laundry for uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Task force Opportunities across the Group of Mandarin Oriental.
• Colleague Social events and Wellness programs.
• Various discounts provided within the Resort and in the nearby area.
  MORate: Experience any Mandarin Oriental Hotel Group in the world at a special rate
  MOComp: Complimentary room nights and a selection of additional benefits and discounts through our new MOcomp benefits program