Santo Collection Resorts & Villas, a collection of sustainable and luxury hotels in Oia of Santorini and member of the award-winning Metaxa Hospitality Group invites you to join its team. Santo Collection Resorts & Villas is looking for:
Hotel Human Resources Manager (semi-remote/full year job)
Lead HR functions & administrations critical to maintaining a supportive, high-performing, and guest-centered environment. In this role, you’ll ensure our people-focused culture by overseeing employee development and engagement, all while ensuring smooth HR operations in line with Greek labor lawsand MHG Talent Strategy.
With the collaboration of a fully supportive Central Services HR Department of MHG, you will lead all established policies & procedures.
Key Responsibilities:
• To apply the MHG Talent Strategy (established by Central Services HR Dpt)
• To ensure, through the Department Heads, that staff is available and able to deliver the quality of product and service required to achieve customer satisfaction.
• Utilize the results of the MHG appraisal system of the hotel's Associates and Management (in Central Services HR there is a Development Department that will provide all necessary data for making the correct decisions).
• Monitoring Associate performance and development, through their Department Heads, by providing direction and feedback to Associates (constant communication is crucial).
• Key results areas for the communication of policies and procedures and the monitoring of their implementation (they are already established and will be provided with training to you).
• Manage the company Associates' grievance/disciplinary procedures (warnings etc).
• To be responsible for all HR administration that apply to the Hotel.
• Ensure that all in-house rules and regulations are adhered to.
• To administer all work permits where applicable (there is a Talent Acquisition department in Central Services HR that gather the proper paperwork, however once the employee starts working you are responsible for some specific paperwork delivery or any discrepancies Payroll department might notice).
• Ensure that the hotel's Staffing Guide and Associate requisition system is adhered to (Manning Guide file is prepared by you at the budgeting period in collaboration with Hotel Managers. During the season you must make sure it is correctly followed)
• Ensure that all Associate records are kept up to date.
• Coordinate the administration of the Associate performance appraisal system.
• To be responsible for the administration of Associate benefits and salaries.
• To assure the cleanliness and upkeep of the Associate restaurant, accommodation (staff houses), and locker areas in conjunction with the Food and Beverage /Housekeeping Department.
• To coordinate Associate transportation.
• To assist with Orientation Training (it is performed in collaboration with Central Services HR).
• To counsel Associates in career issues, job-related issues etc.
• Coordinate the Heads of Departments to provide proper feedback in new vacancies and recruitment needs and feedback (there is in Central Services HR a Talent Acquisition dpt that perform all interviews)
TRAINING DUTIES
The Training Plan is prepared annually by MHG Central HR, based on the needs that Hotel HR Manager is providing during the budgeting period.
- Coordinate and monitor the Hotel’s Training Plan and assist in the planning of next year's budget.
- To lead the HOD’s in identifying the training needs within each department.
- To lead the monitoring of departmental standards as defined in the “Departmental Operations Manuals".
- To (partly) deliver the hotels Training Program:
- Orientation Training
- Hygiene Training
- Health and Safety Training
- Fire Training
- Management Training Programmes
- Departmental Training Programmes
- Specific Staff Training Programmes