Customer Service Agent

About us

Kinsen Hellas is a strategic partner of Europcar Mobility Group in Greece, a European leader in vehicle rental services and a global provider of mobility solutions. As a franchisee of the "Europcar" & "GoldCar" brands, we mark a new era for Europcar Mobility Group in the Greek market offering a unique value proposition.

Kinsen Hellas offers comprehensive financing, leasing and rental solutions for a wide range of vehicles, machinery and equipment of various brands throughout Greece. We serve both corporate and private clients seeking an alternative to full ownership.

𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐑𝐨𝐥𝐞

At Kinsen Hellas, we are always looking for passionate people to join our team. You’ll be part of the Customer Service team.

#YourRole in more detail

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Management and resolve customer complaints.
• Route calls to appropriate resources.
• Build sustainable relationships and engage customers by taking the extra mile.
• Manage incoming clients’ requests and leads.
• Make sure that all prospects/clients data are registered in our systems.
• Conduct all necessary administrative tasks to complete the sales cycle process.
• Handle all client’s requests and complaints.
• Develop internal and external relationships with customers and clients.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Provide customers the complete vehicle information with costs, terms, and conditions.

𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠

• 1-3 years previous experience in a customer support role.
• Fluency in both written and spoken English.
• Fluency in foreign languages will be considered a strong asset
• Familiarity with CRM systems and practices.
• Bachelor’s degree will be considered an asset.
• Excellent utility of MS Office.
• Strong phone and verbal communication skills along with active listening.
• Customer focus.
• Ability to multi-task, set priorities and manage time effectively.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

On top of the challenging work environment, we are offering:

💸Competitive salary package and bonus scheme.

👩‍⚕️ Health and life insurance for you and your family.

🏢 Modern facilities, onsite occupational doctor and indoor parking

📚 We want you to grow with us! We provide you access to our online training platform where you can study topics for your personal and professional growth!

⭐Clear career paths & a developmental 360° feedback framework.

🎉Financially supporting employees’ post-graduation studies, marriages and newborns.

💰 Discounts on our company’s products

🏃‍♀️ A variety of company activities and family perks.

𝐓𝐡𝐢𝐧𝐤 𝐰𝐞 𝐦𝐚𝐭𝐜𝐡? 𝐉𝐨𝐢𝐧 𝐮𝐬!

𝐄𝐪𝐮𝐚𝐥 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐫

At Kinsen Hellas we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed. We pride ourselves on being a company represented by people of all different backgrounds and orientations, ensuring equal opportunities, treatment, and consideration to all candidates. Employment at Kinsen Hellas is based solely on a person’s merit and qualifications. We are committed to providing equal employment, treatment, and consideration to all candidates regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

#WeDriveYourDreams

*Kindly note that due to the large volume of applications we are receiving, we will only contact candidates whose profiles solely correspond to the job requirements listed above.

𝐀𝐥𝐥 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥