A Hotel Mykonos is a boutique luxury hotel
that embodies the island’s authentic charm, offering guests an intimate and
stylish retreat. Known for its warm hospitality, high service standards, and
Cycladic-inspired elegance, our hotel delivers a personalized experience to
every guest.
We are looking for a Front Office Associate
to join our team and play a key role in ensuring a seamless and welcoming
experience for our guests.
Scope of Position
The Front Office Associate will be
responsible for handling guest check-ins and check-outs, managing reservations,
and assisting with inquiries, ensuring a flawless stay for our guests. This
position requires exceptional communication skills, attention to detail, and a
passion for hospitality.
Duties & Responsibilities
- Welcome guests warmly and
manage check-in/check-out procedures efficiently
- Handle reservations, room
assignments, and special requests
- Act as a primary point of
contact for guest inquiries and concerns, ensuring prompt resolution
- Provide concierge-style
assistance, offering recommendations for local experiences
- Process payments, maintain
accurate billing records, and ensure financial compliance
- Collaborate with housekeeping,
F&B, and other departments to enhance the guest experience
- Maintain a professional and
friendly demeanor at all times
- Uphold A Hotel Mykonos service
standards and guest satisfaction metrics
Mandatory Requirements
- Degree in hospitality
management or related field
- Previous experience in a
similar Front Office role, preferably in a luxury or boutique hotel
- Excellent command of English
(additional languages are a plus)
- Familiarity with hotel
reservation systems (PMS) and front office operations
- Strong problem-solving skills
and ability to handle guest concerns with professionalism
- Team player with a
guest-centric approach
- Ability to multitask and remain
composed in a fast-paced environment
What We Offer
- Competitive salary and benefits
package
- A professional and dynamic work
environment
- Accommodation provided for
non-local employees
- Daily meals during shifts