Customer Care Specialist (Ref. code: S-722/ 69623)

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2008 in the fields of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a multinational company, for a dynamic professional to cover the following position:

Customer Care Specialist (Ref. code: S-722/ 69623)

Job Description

·         Provides direct help desk support (answers inquires at both end user & professional customers) either by telephone, electronically or face to face

·         Responds promptly to customer inquiries

·         Obtains and evaluates all relevant information to handle product and service inquiries

·         Keeps accurate records of discussions or correspondence with customers by using the CRM tool

·         Develops feedback or complaints procedures for customers to use

·         Handles customer complaints or any major incidents by providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Candidate Profile

·         Higher Education (T.E.I./ A.E.I.)

·         At least three (3) years of working experience in a similar position (customer service department or call center environment handling customer requests)

·         Excellent knowledge of digital methods and techniques (familiarity with CRM systems, apps and other practices)

·         Fluent command of the english language

The Company Offers

·         Competitive remuneration package

·         Friendly and challenging working environment