Introduction: Summer Senses Luxury Resort, a prestigious
5-star hotel in Paros, is seeking a skilled and welcoming Guest Relations Agent. This position presents a great chance for those who are enthusiastic
about providing exceptional customer service and creating a lasting impression.
Our Philosophy: At
Summer Senses Luxury Resort, we believe that guests’ stay should be much more
than accommodation. It's an experience enriched by personalized service,
meticulous attention to detail, and tailor-made experiences for our guests. Our
team members are aligned with this vision, delivering exceptional service that
goes beyond expectations.
Required Qualifications & Skills:
- 2+ years’ experience in similar position in a 5*
or luxury/boutique hotel.
- Excellent command of Greek and English language,
additional languages will be considered as an asset.
- Excellent communication and interpersonal skills.
- Guest satisfaction oriented.
- Pleasant and positive personality and attitude.
- Teamwork Spirit.
- Excellent planning and problem-solving skills
- Ability to solve problems.
- Ability to work under pressure both as part of a
team and working on own initiative.
Key Responsibilities:
- Ensure a polite and warm welcome to all guests
- Support and build credible and trustworthy
relations with all visitors
- Respond immediately to guests’ needs and requests
- Establish friendly relationships with repeaters
- Listen to, find solutions and follow up in a
timely manner to resolve guests' concerns successfully
- Act proactively to eliminate guests' complaints
- Ensure and provide professional and high-class
guest service experiences
- Report customer feedback and provide strategic
direction to continuously improve overall rating
- Promptly address guests’ requests to all departments
involved
- Coordinate and manage communication between
guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of all our services and activities
and promote them
- Abide by affiliation standards
What we offer:
- A collaborative and uplifting work atmosphere.
- Career development and training opportunities.
- Competitive salary package.
- Meals and accommodation provided.
- Additional seasonal benefits based on performance.
As the face of Summer Senses Luxury Resort,
your role as a Guest Relations Agent is integral to our guest experience. Your
warm welcome and efficient service will set the tone for a memorable stay. Join
us and contribute to the unparalleled service that defines our luxury resort.
Apply today and take the first step in your exciting journey with us in one of
Greece's most stunning locations.