Contact Center Supervisor

We are actively looking for an experienced call center supervisor to join a leading organization of home appliances in Europe!

Work side-by-side with the contact center team to lead, train and inspire! Unleash your passion for impactful learning initiatives and shape the future as a Contact Center Supervisor.

If you're interested in driving meaningful results, read further and apply today!

As a Contact Center Supervisor, your main responsibilities are:

• Lead and train the contact center team to achieve exceptional individual & team performance, deliver high customer satisfaction, and exceed target KPIs
• Utilize analytics to enhance and sustain the performance of CC Agents on a daily,weekly and monthly basis 
• Ensure high levels of customer satisfaction and courteous communication by monitoring CC agents communications and providing constructive feedback
• Prepare regular reports, providing insights to Lead Customer Care and identifying operational risks along with areas for improvement
• Ensure adherence to company policies & procedures in all interactions

• 1-2 years of experience in a similar team leader/supervisor position
• Excellent verbal and written communication skills
• Excellent use of the English language
• Good understanding of performance metrics and analytics
• Proven ability to manage demanding customer interactions and resolve escalations
• Strong problem-solving skills and the ability to handle conflicts effectively
• Familiarity with call center software and strong computer skills (Microsoft Office)

Our client offers for the Contact Center Supervisor position:

• Attractive remuneration package
• Stable morning shifts
• Opportunity for career growth and professional development within a global leader
• A collaborative, mission-driven environment focused on excellence, respect, and innovation

If this sounds like you, we want to hear from you today!

Here's how to apply:

• Apply online by clicking the Apply button
• Upload your CV

For further info please call +30 6957093444

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.