Customer Excellence Manager
Do you have previous experience as a Customer Excellence Manager?
Are you
familiar with customer experience strategies?
ManpowerGroup Greece, on behalf of our client, an innovative Greek company
in the food industry, is looking for a Customer Excellence Manager.
📌 Location: Athens
📍 Working Model: On site
🖋️You will be reporting to: Sales Director
What you
will do:
As the
Customer Excellence Manager, you will be responsible for developing and
implementing strategies to enhance the overall customer experience.
More specifically:
- Develop and implement customer experience
strategies that align with the company’s goals and values.
- Develop and track key performance
indicators (KPIs) related to customer satisfaction, retention, and operational
efficiency.
- Identify opportunities for process
optimization and implement best practices to enhance the overall customer
experience.
- Monitoring customer satisfaction
indicators and analyzing data to improve service.
- Training and developing service teams to
enhance efficiency and flexibility.
- Managing complaints and finding solutions
with the goal of continuous improvement.
- Monitoring team performance, providing
training, and offering guidance.
What we are looking for:
- Bachelor’s degree in Business, Customer
Experience, Marketing, or a related field.
- 2+ years of customer service experience,
preferably in an industrial environment.
- Fluency in English (C1-C2 level) and
Greek.
- Proficient in Microsoft Office Suite and
customer service software.
- Proven leadership experience in managing
customer service teams
- Excellent communication, interpersonal,
and problem-solving skills.
Compensation Package and Benefits:
- Competitive Salary.
- Indefinite Contract with the company.
- Bonus Scheme
- Career Development Opportunities.
👥
Recruitment Process:
- If you are
interested in this role, feel free to apply directly. Our consultants will
contact the candidates who meet the profile’s requirements to arrange an
interview.
#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece