Your main purpose
Mission: As a Front Office Manager, you will design tailored hospitality experiences for our guests by providing friendly, efficient, and elegant service.
Management: Ensure that all services of the Front Office Desk are carried out in a smooth and exceptional manner. Monitor guest feedback and reviews, taking proactive measures to address any issues and contin-uously improve the guest experience. Maintain effective communication with all related departments.
Supervision: Identify training needs to develop and manage performance. Participate in departmental em-ployees’ selection. Develop and implement strategies to enhance the overall guest experience, ensuring high levels of satisfaction and loyalty.
Requirements:
- Previous experience as a Front Office Manager or similar role preferably in a 5* luxury hotel.
- Degree in Hospitality Management / Tourism.
- Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
- Fluency in English.
- Fluency in a second language (Russian, German, French).
- Strong communicative, interpersonal, managerial & problem-solving skills.
Benefits:
Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.