Front Office Agent / Night Auditor

THE MET HOTEL, a distinguished member of Design Hotels, offers discerning corporate and leisure travelers a sophisticated and inspiring metropolitan experience in the vibrant city of Thessaloniki. Conveniently located in the new harbor area, one of the city’s most lively quarters, and within easy reach of the monument-studded city center, THE MET HOTEL is an ideal choice featuring luxury accommodations, gourmet dining, state of the art business conferencing facilities, and a top class spa & rejuvenation center, all supported by outstanding services and meticulous attention to detail.

THE MET HOTEL is currently looking to recruit a

Front Office Agent (Ref.FOA24)

Your Job Responsibilities:

• To undertake check-in and check-out transactions strictly following the departmental standards
• To ensure that all guests are greeted at all times in a helpful and courteous manner in order to emphasize on personalized service
• To be fully aware of all reservation procedure and ensure that all relevant information is kept in reservation system
• To handle cash transactions accurately, according to the hotel standards and to maintain integrity of personal float
• To carry out all security procedures according to the hotel operational standards
• To answer the telephone calls according to the hotel standards
• To have an excellent knowledge of the hotel facilities as well as of the daily events, activities, food & beverage functions that take place in order to provide accurate information to the guests
• To be fully informed about the daily movement of the hotel (arrivals, departures, VIP guests and rest functions)
• To take every opportunity to increase revenue according to company policies
• To ensure that front office desk operation runs smoothly
• To handle guest complaints in a courteous manner and report them to department manager
• To assess and monitor guest satisfaction throughout their visit and report all guest feedback

Your Profile:

• Preferred experience in a luxury hotel in Front Office responsibilities
• Ability to multi-task in a high-volume environment
• Knowledge of reservations system
• Fluency in English & Greek is required
• Strong communication and interpersonal skills
• Strong understanding of customer service principles
• Ability to work independently and as part of a team
• Flexibility to work shifts, including evenings, weekends, and holidays
• • High level of professionalism and attention to detail

We offer:

• A compensation package based on qualifications and experience
• Daily meals
• Pleasant working environment
• Supportive management
• Training and career development

All applications will be treated in strict confidentiality and only suitable candidates will be contacted. THE MET HOTEL is an equal opportunity employer committed to diversity, equity and inclusion.