Infinity Suites & Dana Villas is looking to recruit a Front Office Manager in Santorini for season 2025.
Join our team and be a part of an exquisite 5-star luxury boutique hotel, where you can lead a team to excellence and deliver unparalleled guest experiences.
Responsibilities
- Team Leadership: Lead and supervise the front office team, ensuring smooth operations and a high level of guest satisfaction.
- Guest Services: Oversee guest check-in and check-out processes, ensuring a warm welcome and a fond farewell.
- Reservations Management: Manage room reservations, ensuring accuracy, availability, and optimal room allocation.
- Problem Resolution: Address and resolve guest concerns, ensuring exceptional problem-solving and a positive guest experience.
- Financial Management: Monitor and control the department budget, revenue, and expenses to maximize profitability.
- Staff Development: Recruit, train, and develop the front office staff to maintain a highly skilled and motivated team.
- Quality Control: Maintain and enforce high standards for guest services, cleanliness, and operational efficiency
- Scheduling: Create and manage staff schedules to meet business demands and ensure an efficient front office operation.
Qualifications
- Minimum 2 years’ experience in Front Office department in a 5 star Hotel on the same or similar role
- Degree in Hospitality / Tourism / Economics will be considered as an asset
- Excellent command of both Greek and English language (oral and written). Additional languages will be considered as an asset.
- Experienced in computer (proficiency knowledgeable of Microsoft Office)
- Knowledge of Hotel Computer Systems and previous experience with PMS systems
- *Knowledge of Pylon hospitality by EpsilonNet will be considered an asset
- Ability to Multitask & work under pressure
- Communication & Presentation skills
- Meticulous in maintaining high standards for guest services, cleanliness, and organization.
- Strong analytical and critical-thinking abilities to identify and address operational challenges.
- A genuine passion for delivering a world-class guest experience.
- Team Player
Infinity Suites & Dana Villas offers:
- Competitive Remuneration Package
- Continuous self-development and education/training
- Dynamic, Friendly and Supportive working environment
- Great Opportunities for career development within the company
We wish to inform you that after we have received and evaluated all CVs our HR department will be in contact with the candidates who's CVs fulfill all the required standards in order to arrange a time and date for an interview to take place. All received CVs remain strictly confidential.
At Infinity Suites & Dana Villas we are proud to be committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.