Italian speaking Customer Care Agent (full time)

Are you a native/fluent speaker of Italian Language?

Now you can become a member of a dynamic and multinational team!

The Client

A multinational Contact Center Provider for well known international firms is seeking to expand its Italian Customer Care department.

Workplace location: Client’s regional offices at south suburb of Athens.

Your job will be to successfully handle Customers’ enquiries and requests, via phone, emails and chat applications, as a first point of contact for Italian speaking clients. You will have to process the enquiries and do the data input through a CRM and report any complex issues to the team’s Supervisors. Overall, you will be required to provide top quality customer service skills.

You should be able to communicate (both orally and written) at Italian at a fluent / native level. Knowledge of English language is also mandatory as initial job training will be held in English. Successful applicants will be asked to demonstrate their language knowledge through testing.

You need to be able to work at shifts.

You have to be graduate of High School (at least) and PC literate. Knowledge of technical issues (resolving software related problems etc.) will be highly appreciated. Characters with passion for providing excellent customer and team players are welcomed.

• Gross Salary 1.050 €
• Competitive Bonus Scheme
• Relocation package provided