Customer Care Relationship Supervisor (2711)

ICAP Recruitment Solutions is part of ICAP Group, the largest Business Services Group in South-Eastern Europe. We specialize in assessing and recruiting graduates and entry level professionals both for local and multinational companies.

ICAP Recruitment Solutions is currently seeking, on behalf of its client, multinational technology company, for a professional, to cover the following position:
 

Customer Care Relationship Supervisor (2711)

Responsibilities:

• Lead and manage a team by training, developing and coaching team members on a consistent basis
• Manage daily business objectives by providing direction to team members related to the company's goals and expectations through organization, direction and implementation of departmental processes and procedures
• Monitor and maintain team statistics, logs, and process manuals, and produce necessary reports on such information as requested
• Help to achieve and maintain turnover goals
• All other duties as needed or required

Candidate Profile

• Bachelor’s degree in Business, Communications, Marketing
• 3+ years’ work experience in a retail, customer service and/or sales environment
• 1+ year of management or supervisory experience preferred
• Excellent Command of French language
• Experience using MS PowerPoint and MS Excel to present data, ideas, etc. in a professional manner for various levels of management, up to and including senior executives
• Experience managing a customer call center operations preferred

The Company offers

• Competitive remuneration package and relocation Package
• International Training on Customer Care